Returns & Exchanges
At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, we provide a streamlined process for returns and technical support.
Contact Support
Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location.
Receive Refund
Once our technicians inspect the returned device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing